With Stewart Tech’s assistance, we were able to leverage Sage Alerts & Workflows’ capabilities to improve operational efficiency at our company and also strengthen our customer relationships. Automation was a game-changer for our business.”
—Mike Morette, VP Sharp Tool Company, Inc.
When Stewart Technologies met with Mike Morette, Vice President of Sharp Tool Company, he was upfront about the results he was looking for: operational efficiency and customer engagement. Mike had a clear mandate for Stewart Tech, to help them reduce manual processes, improve data visibility, and retain their most valuable customers. After learning a bit about the company, their current way of doing business, and what wasn’t working for them, Stewart Tech was confident they had the solution to Mike’s request: Sage Alerts and Workflow.
Introducing The Sharp Tool Company, Inc.
A family-owned business with a legacy of over 60 years, The Sharp Tool Company specializes in saw blades, knives, and other cutting tools. Known for its commitment to quality products and honest service, The Sharp Tool Company has built a strong, positive reputation in the industry. A service that sets the Massachusetts company apart from its competition is their unground “Toney” treated carbide pretinning – done IN HOUSE for the quickest possible turnaround. Sharp Tool Co. has been brazing for more than 50 years to meet customers’ urgent product needs with the utmost quality, and can ship products the same day.
The Challenge: Inefficient Process & Missed Opportunities
The Sharp Tool Co. faced a pivotal moment when it recognized its existing processes were not scaling with the company’s growth. Over the past few years, while they were experiencing an uptick in demand for their products, driven by their reputation for quality and fast turnaround, the outdated systems they relied on were creating significant challenges:
- Growth Pressure: With increased order volumes, the manual review process for customer interactions and quotes became untenable. Routine but time-consuming tasks, which were done manually, delayed critical response time and risked alienating high-value customers.
- Profit Concerns: Missed follow-ups and overlooked order details began to affect revenue. Several high-value accounts went dormant, leading to lost opportunities and a growing concern among leadership about the impact on long-term profitability.
The Solution: Sage Alerts & Workflow
Stewart Tech designed a solution that would streamline operations, provide actionable insights, and ensure Sharp Tool Co. could maintain its industry leadership without compromising service quality. With Sage Alerts and Workflow and Stewart Tech’s guidance, the team created automated alerts and workflows targeting specific customer segments, including high-dollar customers who hadn’t engaged in over six months
The Results
The results were transformative. Automating processes provided insights into potential revenue loss and helped the team catch and address important details that had previously been overlooked.
The implementation of Sage Alerts and Workflow into their processes included:
- Automated Follow-Up
- Data-Driven Decisions
- Targeted Customer Engagement
- Operational Efficiency
These automated adjustments transformed business operations and improved the bottom line. Sharp Tools Company’s experience underscores the transformative power of automation in streamlining business processes and enhancing customer engagement.
For more details on the implemented solutions, download a PDF of the SHARP TOOL COMPANY’S CASE STUDY here.