FAQ FAQ FREQUENTLY ASKED QUESTIONS Frequently Asked Questions What size companies does STI work with? Expand Most of our clients are small businesses or recently small businesses that have emerged into the mid-market size. Applications typically have from 1 to 50 users. In terms of IT support, our typical customer network is 5-50 PC's. During what hours is support offered? Expand While we often work after hours, you can expect to reach us between 8:00 AM and 5:00 PM ET. What's the best way to contact STI for support? Expand That depends. Phone: For urgent help, we encourage you to use our emergency support line (see below). For non-urgent items, you can call one of our teams or email us directly. (410) 309-9550 x-111 Urgent help x-202 for ERP help x-102 for IT help Our policy is to provide support in as timely a fashion as we can, but customers on a support plan may be handled first. What areas does STI serve? Expand Our apps teams serve clients all over the US. Our IT teams serve locations headquartered all over the Baltimore - Washington metropolitan area.