FAQ
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Most of our clients are small businesses or recently small businesses that have emerged into the mid-market size. Applications typically have from 1 to 50 users.
In terms of IT support, our typical customer network is 5-50 PC's.
While we often work after hours, you can expect to reach us between 8:00 AM and 5:00 PM ET.
That depends.
Phone: For urgent help, we encourage you to use our emergency support line (see below).
For non-urgent items, you can call one of our teams or email us directly.
(410) 309-9550
x-111 Urgent help
x-202 for ERP help
x-102 for IT help
Our policy is to provide support in as timely a fashion as we can, but customers on a support plan may be handled first.
Our apps teams serve clients all over the US.
Our IT teams serve locations headquartered all over the Baltimore - Washington metropolitan area.